What a finished redaction memo looks like
Synthetic-but-realistic totals from a May 2026 beta cleanup. Your workspace will show the same schema with your filenames and reviewer assignments.
Redaction intake report — Zendesk bulk export
Workspace
Northwind Labs CX · export_batch_20260518_143022.json
Counts
• Sensitive candidates flagged: 184• Distinct email addresses: 51
• Phone / SMS handles: 37
• Government-style ID patterns: 6 (manual confirm required)
• Stripe / card last-4 references: 12
• API keys & bearer tokens: 9
• Verbatim internal engineering notes: 24
• Full street addresses: 18
• Custom field “patient_mrn”: 11
Severity mix
High: 42 · Medium: 96 · Low: 46 Escalate
Sample ticket 488291
Subject: “Refund still not posted” · Requester email redacted · CC list collapsed · attachment invoice.pdf queued for OCR redraw
Human review gate
Export blocked until reviewer amal@northwind.example approves 23 uncertain spans (mix of nicknames vs. product codenames).
Exports (after approval)
clean_file.pdf · tickets_redacted.csv · redaction_report.pdf
- Free scan on 25 pages or 500 rows
- Review every redaction before export
- Clean PDF, CSV, and redaction report